WhatsApp

Key features of Kustomer’s WhatsApp integration include WhatsApp Message Templates directly within Kustomer to reach out proactively to customers who have given their permission.

New platform features include card tokenisation and integration with WhatsApp Commerce that allows the display of product information and images in WhatsApp channels. Clickatell, a mobile messaging and chat commerce provider, launched Chat Commerce Platform as a Service (CCPaaS) to help companies connect, interact, and transact with customers on messaging platforms. Clickatell’s Chat Commerce Platform […]

The integration enables NetHunt CRM users to create customer records in the CRM from chats and comments across the messengers. NetHunt CRM released direct integrations with WhatsApp and Instagram, enabling all chats across the channels to be managed from within the CRM interface without the need for manual entry of customer data and communication logging. […]

With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their customers and prospects Sendinblue, providers of a digital marketing platform for small to mid-sized businesses, has integrated with the WhatsApp Business Platform to enable one-to-one or mass marketing messages. With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their […]

Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Messaging is transforming interactions between people and businesses, and with […]

Meta has announced some new options to help brands utilise its messaging tools, including improved ad creation on WhatsApp, the merging of WhatApp messages into the Meta Business Suite inbox and quote requests on Instagram. Improving the WhatsApp ad creation flow, businesses will soon be able to create and launch their campaigns in the WhatsApp […]

Gupshup, the conversational messaging provider, announced the launch of a WhatsApp-based commerce solution that can enable any business to create a digital “storefront” on WhatsApp. Businesses can enable conversational journeys across every stage of the buying process: pre-purchase, purchase, and post-purchase. Based on WhatsApp’s recently launched commerce capability, Gupshup can help a business manage the […]

Sprout Social, a provider of cloud-based social media management software, has added Yelp to its review management capabilities. Recent studies show that 86 per cent of consumers read online reviews, and 91 per cent of consumers aged 18-34 trust reviews as much as a personal recommendation. As brands seek to manage the growing volume and […]

Clickatell, mobile communications and chat commerce provider, has been selected by African retailer Pick n Pay to manage their WhatsApp customer communication channel. Customers can easily access Pick n Pay services by sending “Hi” to +27 60 070 3037. The easy to navigate menu then allows shoppers to choose which action they want to perform. […]

Facebook Inc’s Instagram said it is testing a feature to notify users of outages or technical issues directly on the photo-sharing app, days after two outages disrupted the social media giant’s services. On October 4, a six-hour long outage prevented the company’s 3.5 billion users from accessing its social media and messaging services, including WhatsApp, […]