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Rippey AI Unveils Chatbot Integration with Slack & Microsoft Teams
The latest conversational AI enhancement empowers customer service teams by ensuring that users receive instantaneous, accurate, and efficient responses
The latest conversational AI enhancement empowers customer service teams by ensuring that users receive instantaneous, accurate, and efficient responses
The acquisition expands Alchemer’s ability to help brands close the loop with their customers Alchemer, a global leader in experience management and enterprise feedback technology, announced the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives […]
ChurnZero and Snowflake give users more insight to keep customer accounts healthy, with no developer resources required on the user’s part. ChurnZero has integrated its customer success platform with Snowflake’s Data Cloud allowing users to sync data from Snowflake directly into their ChurnZero dashboards, giving them a single source of information on accounts, contacts, events, […]
LeanData’s newest integrations significantly expand its ecosystem of long-standing integrations, which includes Salesloft, Slack, and Outreach. LeanData, a revenue orchestration platform provider, introduced out-of-the-box integrations with sales and marketing solutions from 6sense, Clearbit, Cloudingo, Cognism, Crossbeam, SalesIntel, Sendoso, Kronologic, Microsoft Teams, Salesforce, and UserGems. LeanData’s newest integrations significantly expand its ecosystem of long-standing integrations, which […]
CXera, a firm focused on creating microsites that enable customer success, has released a Slack integration. From a Slack channel, users can create experience microsites in minutes via purpose-built templates designed for customer onboarding and renewals, new product launch events, problem resolution, and other use cases. Users also receive detailed analytics to understand each customer’s […]
Ephesoft, a provider of intelligent document processing, automation and data enrichment solutions, has made its Ephesoft Transact available as a connector in the Workato app directory to help expedite process automation for businesses and government organisations. Ephesoft’s IDP platform transforms any document type into structured data. The new integration with Workato allows data to flow […]
Socrates.ai, an employee experience platform, announced its new partnership with Mercer, a global talent consultancy and a fully-owned subsidiary of Marsh & McLennan Companies, Inc. Under the terms of the relationship, the Mercer Belong platform will now automatically include Socrates.ai chat functionality to support all 150+ existing Belong customers as well as any new Belong […]
Does social proof have the ability to influence the target audience to take action, convert, and eventually become a customer? There is a general tendency that when people find themselves in an uncertain situation, unsure how to act, they look at the environment around them to find cues and guidance. And they’re especially influenced by […]
Martechvibe pits the two platforms, Hopin and vFairs, against each other on various factors, including user experience, customer support, security, data analytics. The global webinars and virtual events market, which was $1.57 billion in 2020, will reach $4.44 billion in 2025. Despite the post-pandemic return to normalcy, as per research estimates. Moreover, a Grand View […]
Salesforce Service Cloud users are about to get a peek at what’s to come in the next year, and that includes features to help train and manage agents working from home, as well as to automate self-service workflows. While few details were offered, Salesforce Service Cloud will add features from its acquisition of robotic process […]