The annual Customer Experience awards was launched to acknowledge the region’s leaders and enterprises enhancing customer experience through technology. This year, the CX Strategy Stalwarts award was presented during CX NXT – the Customer Experience summit taking place in Dubai on November 16-17, 2022. Dalia Mansour, Field Marketing Manager, Middle East and Africa at Sprinklr, […]
Retention often relies on far less customer price sensitivity so that the long-term costs are recouped through sales. But is your retention strategy hitting the right note? Majid Al Futtaim’s loyal customers download the SHARE app and earn cashback in points for shopping, dining and entertainment. After collecting adequate points, they redeem them towards future […]
Majid Al Futtaim Retail’s FP&A division leverages the power of Azure Analytics Platform to break down information silos, automate financial and operational reporting, and unite decision-makers under a single source of truth. Microsoft announced that Majid Al Futtaim Retail – operator of the Carrefour retail brand across 16 countries in the Middle East, Africa, and […]
Leading loyalty programme enables members to ‘Pay, Earn and Redeem’ points in just one tap, using innovative FinTech solutions to enhance customer experience Majid Al Futtaim, the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia added a new payment solution – SHAREPay – to its SHARE rewards programme. […]
Microsoft announced that it plans to join forces with Majid Al Futtaim to empower regional startups and SMEs through the Dubai-based retail giant’s Launchpad Program. As a partner in the Majid Al Futtaim Launchpad accelerator initiative, Microsoft intends to commit resources and expertise to startups and SMEs across the Middle East and North Africa. “The […]
When food supply chains meet blockchain, grocers can not only promise goods that are fresher and delivered faster but also use the data to tell customers the story from farm to fork How do you like your toast? With a generous serving of cynicism and a hot coffee, if we are to go by current […]
The UAE retail economy continues to show robust signs of recovery, surpassing 2019 levels by achieving a 4.5 per cent growth in overall consumer spending in 2021 and presenting a positive outlook for 2022. Unsurprisingly, eCommerce flourished in 2021 as consumers continued to prioritise convenient shopping experiences. POS (point of sale) data revealed a 104 […]
Mall of the Emirates, owned and operated by Majid Al Futtaim, has collaborated with Cisco to bring customers an immersive, digitalised, and personalised shopping experience – the ‘store of the future’. The first retailer to take over the space is THAT Concept Store, Majid Al Futtaim’s home-grown, luxury destination. For the first time ever in […]
Consumer confidence in the UAE has reached its highest level in 10 years, with overall spending ahead of levels last seen before the pandemic, according to data from third quarterly edition of State of the UAE Retail Economy released by Majid Al Futtaim. Point-of-sale (POS) data highlights that Q3 2021 was the first period since […]
UAE’s shopping mall, retail and leisure operator Majid Al Futtaim (MAF) has opened its first contactless and checkout-free store in the region using its artificial intelligence-enabled “Simply Walk Out” strategy. Carrefour City+ in Mall of the Emirates allows consumers to buy stuff from the convenience store and walk out without having to queue and pay […]
