Luminoso

These insights complement Minerva CQ's real-time sentiment analysis and auto summarisation capabilities to provide perspective into the customer-agent conversation.

Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers a fast way for businesses to analyse unstructured text data, such as product reviews, open-ended survey responses, and support tickets.​​ With the introduction of advanced sentiment analysis and a new insights dashboard, Luminoso’s users will be able […]