LogMeIn

LogMeIn, a provider of cloud-based collaboration, communications and support solutions, released a new outbound calling tool aimed at SMBs. The tool, which integrates into the Boston-based company’s Unified-Communications-as-a-Service platform, GoToConnect, is designed to improve visibility into contact centre operations as well as add features aimed at improving efficiency. The announcement is the latest addition to […]

LogMeIn announced the results of a global study conducted in partnership with Ovum to understand how support agents are faring in the age of ever-rising consumer expectations. The findings reveal that the vast majority of surveyed agents believe that the technology tools provided to customer-facing employees are not evolving as quickly as their needs are. Today’s […]