Improving the customer experience (CX) directly impacts companies’ bottom line, International Data Corp. (IDC) found in its Future Enterprise Resiliency and Spending (FERS) survey. More than a third of respondents globally (34 per cent), reported improved profit margins as one of the top five benefits arising from their CX initiatives. Organisations attributed these higher profit […]
Salesforce the global leader in CRM, announced that it has been ranked the number one CRM provider, for the eighth consecutive year by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. Additionally, […]
Worldwide spending on the Internet of Things (IoT) has been significantly impacted by the economic effects of the COVID-19 pandemic in 2020, although a back to double-digit growth rebound is expected both in the mid and long-term A new update to the International Data Corporation (IDC) Worldwide Internet of Things Spending Guide shows IoT spending growing 8.2% […]
NetApp introduces new simplified cloud experience for the enterprise, on and off the premises, with consumption models as easy as 1-2-3. NetApp, the data authority for hybrid cloud, announced its reinvention of the customer experience with NetApp® Keystone, a program that offers a range of flexible solutions for customers whether they choose to build or […]
Today, the world runs on data. Numerous editorials have been written on how data is the “new oil”. Entangled in the cobweb of different data points, is the information that is set to give marketers a leg up through unparalleled insights. The challenge here is to tap the full potential of data, and the solution […]
