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customer service
SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalised Customer Service this Holiday Season

SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalised Customer Service this Holiday Season

Staff Writer November 10th, 2020
Zendesk Offers Instagram Messaging for Businesses

Zendesk Offers Instagram Messaging for Businesses

Staff Writer October 20th, 2020
Twilio to Acquire Segment, the Market-leading Customer Data Platform

Twilio to Acquire Segment, the Market-leading Customer Data Platform

Staff Writer October 13th, 2020

Genesys Survey Reveals Customer Support Experiences Bring Consumers to Tears

Staff Writer December 5th, 2019

Customers Are Looking for More Value Out of Loyalty Programs

Staff Writer December 4th, 2019

How Chatbots Can Enhance Customer Experience Using NLP

Aarushi Singh November 4th, 2019

HubSpot Launches Redesigned App Marketplace to Help Connect with More Than 300 Integrations

Staff Writer September 15th, 2019

Salesforce to Acquire ClickSoftware for USD 1.5 Billion

Staff Writer August 7th, 2019

Customer Experience and Customer Service, What Should Brands Focus On?

Aarushi Singh August 6th, 2019

Tipping the Marketing Scale on Customer Experience

Lisa Sharapata July 18th, 2019
Editor's Picks
  • 1

    Customers Are Looking for More Value Out of Loyalty Programs

     
  • 2

    How Chatbots Can Enhance Customer Experience Using NLP

     
  • 3

    SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalised Customer Service this Holiday Season

     
  • 4

    Salesforce to Acquire ClickSoftware for USD 1.5 Billion

     
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