customer service
SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalised Customer Service this Holiday Season

SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalised Customer Service this Holiday Season

November 10th, 2020
Zendesk Offers Instagram Messaging for Businesses

Zendesk Offers Instagram Messaging for Businesses

October 20th, 2020
Twilio to Acquire Segment, the Market-leading Customer Data Platform

Twilio to Acquire Segment, the Market-leading Customer Data Platform

October 13th, 2020

Genesys Survey Reveals Customer Support Experiences Bring Consumers to Tears

December 5th, 2019

Customers Are Looking for More Value Out of Loyalty Programs

December 4th, 2019

How Chatbots Can Enhance Customer Experience Using NLP

November 4th, 2019

HubSpot Launches Redesigned App Marketplace to Help Connect with More Than 300 Integrations

September 15th, 2019

Salesforce to Acquire ClickSoftware for USD 1.5 Billion

August 7th, 2019

Customer Experience and Customer Service, What Should Brands Focus On?

August 6th, 2019

Tipping the Marketing Scale on Customer Experience

July 18th, 2019
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