chatbot

Martechvibe speaks to Rashid Khan, Chief Product Officer and Co-founder of Yellow.ai, about building the ideal conversation design tool to elevate a brand’s customer experience.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Juji Launches Generative AI Tool For Chatbot Creation  Juji, […]

Juji AI chatbots can proactively engage users in two-way conversations, infer personality traits in real time, and guide them to decisions based on their unique personalities. Juji, an artificial intelligence company, launched a generative artificial intelligence tool that enables any organisation to create custom AI chatbots with no code or additional IT resources. These AI […]

Factoreal’s Omnichannel Chatbot allows companies to expand their customer engagement and retention strategy beyond a siloed departmental effort into a business-wide approach that harnesses existing data to form better connections with prospects and customers. Factoreal, the customer engagement platform helping marketers create robust experiences at every touchpoint, launches its new ‘Omnichannel Chatbot’ feature to ensure […]

Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. Boost.ai, a cloud-based conversational artificial intelligence provider, is partnering with Lydonia Technologies, a provider of intelligent automation solutions.Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. […]

ChatGPT burst onto the scene in November 2022 — and the hype around it shows no sign of fading. But will generative AI really revolutionise digital customer experiences?

Stand-alone chatbots have an appealing graphical interface, easy use, and a simple installation process, reveals the report. Research firm Acute Market Reports expects the global chatbot market to undergo “exponential growth” through 2030, spurred by the growing popularity of interactive online channels, the need to improve customer relationships, and research dedicated toward integrating them with […]

Language I/O, released its multilingual chatbot for Salesforce. Live chat is expected to grow by 87 per cent over the next 12-18 months and real-time conversations help increase the customer retention rate by 50 per cent. What’s more, analysts have predicted that by this year, 85 per cent of customer service interactions will be automated […]

Groupon announced that it has acquired Presence AI – an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants. Terms of the transaction were not disclosed. Consumers – especially millennials – vastly prefer messaging and chat-based communications over phone calls. Presence AI enables merchants to answer to that trend […]