Springbot Introduces SMS Marketing, Allowing Retailers to Connect With Shoppers Via Text Messaging

Springbot Introduces SMS Marketing, Allowing Retailers to Connect With Shoppers Via Text Messaging

Springbot, a marketing automation platform, adds a new messaging channel and personalisation opportunity for retailers with the launch of Short Message Service (SMS) Marketing

This allows merchants to plan their communication strategy across email, social and now text with their shoppers. 

After an easy setup and keyword selection process, retailers can use the channel to let subscribers who have opted into receiving those messages know about promotions and other updates happening with their brand.

“Around 90 per cent of text messages are read in a minute and a half,” said Jarrett Board, Springbot’s Senior Director of Product Management. 

“And 75 per cent of consumers like to receive their information through text messages. There’s a huge opportunity here for business owners to expand their communication channels.” 

Notably, SMS communication with shoppers is leveraged by retail giants like Home Depot, Reebok and Petco. 

“If these bigger brands have it,” Board said, “we thought, why not our stores?”

Also read: Salesforce Announces Digital 360–Transforming Customer Engagement for the All-Digital, Work from Anywhere World

There’s been a notable excitement with Springbot’s current customers, with many ready to add SMS to their marketing strategy. 

“When we learned Springbot was developing a way for us to text message with shoppers, we were definitely excited,” said Chante Green, Digital Sales and Marketing Director for Re-Play, a family-owned business specialising in high quality, durable, and sustainable consumer goods. 

“We got in on the ground floor and since then have enjoyed using this new feature.”

In their continuing effort to help Springbot customers level the playing field against larger retailers, the marketing automation company is providing access to a short code for no additional cost. 

“The expense and time needed to acquire a short code is pretty large,” said Board. “We took all that on so customers could sign up and experience the benefit of using a short code – like higher deliverability and access to custom keywords – right away.”

SMS Marketing is available now through Springbot. Merchants have the option to transfer an existing list of subscribers or can easily build a new list using tools provided in the marketing automation platform. 

Springbot is also providing several valuable guides and resources, including a Keyword Strategy Guide, Retailers Starter Guide to SMS Marketing as well as SMS eCommerce Strategy and Best Practices Guide. 

About Springbot

Springbot provides advanced eCommerce marketing technology for small to medium-sized retailers. We make the overwhelming task of running multi-channel marketing campaigns and tracking attributions simple through data management, automation and analytics. Our platform uses all this information to make data-driven marketing recommendations specifically tailored to retailers’ needs. To learn more information about Springbot, please visit www.springbot.com.


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